At Chic Shoe Shop, we want you to be as confident in your purchase as you are in your style. While we craft our shoes for perfect fit and comfort, we understand that sometimes returns or exchanges are necessary. Our policy is designed to be as straightforward as our best-selling black and white styles.
Our Return Promise
We accept returns and exchanges within 15 days of receiving your order. Your satisfaction matters as much to us as the quality of our boots, sneakers, and heels.
Note: For hygiene reasons, we cannot accept returns on worn shoes or items without their original packaging. All returned items must be in new, unworn condition with original tags attached.
How to Initiate a Return or Exchange
Step 1: Contact Our Team
Email us at [email protected] within 15 days of receiving your order. Use the subject line “Return/Exchange Request” and include:
- Your order number
- Item(s) you wish to return/exchange
- Reason for return/exchange
- Whether you prefer a refund or exchange
Step 2: Receive Return Authorization
Our Miami-based team will respond within 1-2 business days with:
- Return authorization number
- Shipping instructions
- Return address (2823 Tyler Avenue, Miami, US 33128)
Step 3: Ship Your Return
Package the item(s) securely in the original packaging with all tags attached. Include the return authorization number inside the package. We recommend using a trackable shipping method.
Return Shipping Costs:
- Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product).
- For exchanges, we’ll cover the cost of shipping your new item.
Refund Processing
Once we receive and inspect your return:
- Timing: Refunds are processed within 3-5 business days after we receive your return.
- Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal).
- Amount: You’ll receive a refund for the item price minus any original shipping costs (unless the return is due to our error).
Note: Depending on your bank or credit card company, it may take additional time for the refund to appear on your statement—typically 3-10 business days after we process it.
Exchange Process
For exchanges:
- We’ll ship your new item once we receive and process your return.
- If the new item is more expensive, you’ll need to pay the difference.
- If the new item costs less, we’ll refund the difference.
- Standard shipping times apply for exchanged items (10-15 days for DHL/FedEx, 15-25 days for EMS).
Non-Returnable Items
For safety and hygiene reasons, we cannot accept returns or exchanges for:
- Worn shoes or items without original packaging
- Items purchased during final sale or clearance events (these will be clearly marked)
- Customized or special order items
Damaged or Defective Items
If your stylish footwear arrives damaged or defective, contact us immediately at [email protected] with photos of the issue. We’ll arrange for a replacement or refund and cover all associated shipping costs.
International Returns
For our international customers (excluding certain Asian and remote areas):
- You are responsible for any customs duties or taxes associated with the return
- We recommend declaring the package as “Returned Goods” to potentially reduce fees
- Original shipping costs are non-refundable for international orders
Questions?
Our customer service team is as reliable as our best-selling court sneakers. Contact us at:
Chic Shoe Shop
2823 Tyler Avenue, Miami, US 33128
Email: [email protected]
We aim to make the return process as effortless as slipping into your favorite pair of casual shoes. Thank you for shopping with Chic Shoe Shop!